Privacy Policy
Relay respects your privacy. This page explains what we collect, why we collect it, and what we do with it. We've kept it short on purpose.
What we collect
On this website, Relay collects a single piece of personal information: the email address you provide when you join our waitlist. We don't collect analytics, cookies, fingerprints, or device identifiers on this website.
Inside the Relay app, we collect what you provide directly — name, phone, profile photo, listings you post, messages you send, offers you make — plus device-level data needed to operate the service (IP address, device token for push notifications, approximate location for local search).
Identity verification (optional)
Relay offers an optional identity verification feature. If you choose to verify, we use Persona as our identity-verification subprocessor. Verification is voluntary; you can use Relay without it.
When you start verification, you're briefly redirected to Persona's platform where you upload a government-issued photo ID and (depending on the flow) take a selfie. Persona processes the document and biometric data, and returns a pass/fail result to Relay. Relay never receives, stores, or has access to your ID document, your selfie, or any biometric data.
What Relay stores about your verification:
- The current status (verified, pending, failed, expired)
- Timestamps of each successful verification
- The Persona inquiry id (so we can correlate webhook events)
Persona is the data controller for the documents and biometrics you submit during verification. Their handling of that data is governed by Persona's privacy policy. We recommend reviewing it before verifying.
How we store it
Waitlist emails are stored in a private Notion database owned by Relay. Account data and verification status are stored in Google Cloud Firestore. Access is limited to Relay's team. We don't sell, rent, or share your data with third parties beyond the subprocessors listed below.
Subprocessors
- Google Firebase — authentication, Firestore data, push notifications
- Vercel — website + API hosting
- Persona — optional identity verification
How we use it
We use your data to operate Relay — show you listings, route offers, deliver notifications, surface verified status to other users, and keep the marketplace safe. You won't receive marketing mail you didn't ask for.
Your rights
You can ask us to delete your account, waitlist entry, or verification history at any time by emailing hello@therelay.app. We'll confirm the removal within a few business days. Deleting your Relay account will also remove your verification record on Relay's side; ID documents and biometric data held by Persona are retained or deleted per their retention policy, which you can request directly with them.
Changes
If this policy materially changes, we'll update the “Last updated” date at the top and, if you've joined the waitlist, email you the summary.
Contact
Questions? Email hello@therelay.app.